We ship worldwide with Correos Express (Spain / Portugal) and DHL (Rest of the World).
All orders are processed and shipped from Monday to Friday.
Orders leave our warehouse at 4 pm GTM+1 (working days from Monday to Friday).
All orders will be processed the next working day. Orders made during weekends or non-working days will need extra time to be handled.
You will receive an email confirmation once your order has shipped. If you don't receive an email confirmation from us after 48h (Mon - Fri), please check secondary email folders or drop us an email at firstname.lastname@example.org.
How much do I have to pay for shipping?
We offer Free shipping worldwide on all orders above 125$.
|Spain (Peninsula and Balearic Islands)||Free|
|France, Germany, Italy, Netherlands, Belgium||10$|
|Cyprus, Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia, Sweden||11$|
|Switzerland, Iceland, Norway||15$|
|Canary Islands, Andorra, Albania, Ceuta, Melilla, Bosnia Herzegovina, Morocco, Reunion, Turkey, Moldova, Montenegro, North Macedonia, Ukraine, Serbia, Chipre, Monaco, Kosovo, Liechtenstein, San Marino||18$|
|England, Scotland, Wales, Northern Ireland||15$|
|Jersey, Isle of Man||18$|
|Rest of the World||Price|
|Canada, United States||15$|
|Australia, New Zealand, Japan, South Korea, United Arab Emirates, Hong Kong, Rest of the World||18$|
We do not ship personal orders to Russia, Iran, Syria, Pakistan, Libya, Cuba, Guinea, Lebanon, or Sudan.
Shipments to some countries might require a Personal Identification Number from Customers.
We ship all orders from our warehouse in Spain. International orders might be charged with Customs fees oncethey arrive in the country of destination. Please be aware that you are the only one responsible for any charges applied to the package at customs and at delivery.
Is your country not on the chart? Please contact us at email@example.com
How does Brexit affect my order?
We ship from Spain so if you are in the UK you might consider the following:
- Orders under 135 £ will be free of extra charges
- Orders above 135 £ will be subject to additional costs when entering the UK.
Please note that we are not responsible for any extra charge that applies at the UK border.
Due to hygiene reasons , we do not accept returns on Briefs, Socks, Ceramics, Soap, Gift Cards, or Final Sale items.
We understand that trying on your basics is important. Try on our pieces with care, and if something doesn't meet your expectations return it within 30 days of delivery.
Pieces returned with remnants of lotion, deodorant, perfume or sweat stains won’t be accepted. Verify all returned products are in their original condition, unworn, with all the labels attached and neatly folded.
Returns can be processed as Refunds or Store Credit.
If the item does not meet the return policy requirements, we hold the right to deny Refunds or Store Credit. To receive the items back, you will have to cover the delivery costs.
How to process your return
1 — Register your return
Registering your return is mandatory. Click the (Register my return) button at the end of this guide.
Returns not registered won’t be processed.
2 — Identify your return
Fill out the “Put Me In Your Return” card that came with your order and place it inside the parcel.
If you don’t have your card, leave a note inside the package with your order number, full name, and email.
3 — Follow the instructions
Once you register your return, you will receive a prepaid shipping label that will be deducted from your Refund or Store Credit.
Place it outside of your package, within 48 hours of receiving the label DHL will pick it up. If, after this time, you have not heard from DHL, reach out via firstname.lastname@example.org.
Please make sure to ship your return within 4 days, as the label may expire after that.
Rest of the World
We currently cannot offer return labels to countries out of the EU. You are responsible for hiring a shipping service that includes a Tracking Number within 7 days of registering your return.
Register your return and our team will get in touch with further instructions.
Please do not ship your return until we reach out. If you have any questions, reach out via email@example.com
4 — Quality Check
We do not accept returns on Briefs, Socks, Ceramics, Soap, Gift Cards, or Final Sale.
Our quality assurance team will check each item received in your return to ensure they are in 100% original condition.
After the items have been checked and approved, we will reach out within 5 business days to finish the process with your refund or store credit.
If you’re ready to start, please press the button below to register your return.
Register my Return
Have any doubts? Visit our FAQ or reach out to us at firstname.lastname@example.org